I sold a commercial property and Surane Law Firm handled the buyer and seller sides of the transaction. I buy and sell 4 to 7 properties a year and this is by far the worst service I've ever encountered. The seller sent the contact to the attorney and I never heard anything from them (usually a closing attorney will introduce themselves, ask important information up front, etc). After a few weeks, I finally made contact, at which point they took my information. We were a day away from closing and I never heard anything from anyone. The buyer and our real estate broker both were also in the dark about if we were going to close on the closing date or not. The attorney had not made contact with anyone and would not reply to emails or phone calls. We finally got them to respond and we were sent a HUD. This HUD looked like a 4 year old put it together. They didn't bother to prorate property tax, prorate rental income, nothing. We finally got the HUD corrected and they dated it for the next day, even though when filling out their form I stated that I'd be closing from out of town and would need paperwork emailed to me and I'd have to overnight the documents. After another HUD correction, they sent me the paperwork. I filled it out and sent the documents back overnight. After several days and no communication, I reached out to the seller to see if he heard anything. He was told everything had closed. I reached out to the attorney to see if my funds had been wired and they said they never received my paperwork. Come to find out, they had given me the wrong address to their offices. I informed the seller that we have not closed, to which he was outraged. I contacted UPS and they said the attorney could pick up the documents at their local office. After a few days and no communication from Surane Law Office, I interjected and spent over an hour on the phone with UPS to get them to deliver the documents instead of having them picked up. Once it finally closed, I had to reach out to inquire about my funds. No one had made any effort to wire them to me. I finally got my funds, only to find that they have shorted me by $255.50. I reached out to find out why the wire amount was incorrect by email and voicemail, of course with no response. It's been 4 business days now and still no response.

They make the job done