RUDE! UNPROFESSIONAL! DISRESPECTFUL! ESPECIALLY KIM* WHO HUNG UP AND PROCEEDED TO SEND MY CALLS TO VOICEMAIL AND ALSO PICKED UP AND HUNG UP. KEEP IN MIND MY COLLECTION BILL WAS PAID IN FULL AND I WAS ONLY TRYING TO OBTAIN NECESSARY DOCUMENTATION. I HAVE HEARD OF HORRIBLE BILL COLLECTORS BUT KIM ALLWIN* BY ALL MEANS TAKES THE CAKE. BRIAN FERBER ESQ SHOULD LOOK TO SPEAK TO HIS STAFF AND DISCUSS CUSTOMER SERVICE.