Chris Troutman is top tier. He is able to assess a situation, determine the client's needs and wants, describe what is "usual and customary" versus what is "out of the ordinary". He will fight, professionally and politely, for his client and ultimately achieve the cleint's stated goal. He has a wealth of patience and the ability to communicate legal jargon to the lay person with normal language. He uses his time efficiently. 10/10. Would recommend to family and friends.