Home > Personal injury attorney in Plano, TX > The Zendeh Del Law Firm, PLLC Review
The Zendeh Del Law Firm, PLLCPersonal injury attorney in Plano, TX
Reviews: 48 | Overal Rating: Good
Thanks again ryan!!!
Thank you again Jason!!
Russ knew exactly what we needed to do for every step for acquiring a green card. I truly believe we could not have found a better person to help us. If I should ever need legal services under his areas, he will be on the top of my list!
Thank you very much Russ, Jason, and the ladies at the front desk.
I would definitely work with Russ again for anything similar.
This law firm is truly changing the way everyone views their industry and there is no way I can recommend the enough!
Thank you Jason!!
Dear Jason and Russ, Thank you for everything.
"HIS THE BEST"
To begin with, a few minutes before we were to arrive for our initial consultation last October, the receptionist called to inform us that Russ’ computer had crashed and he had lost all of our paperwork/forms and had no back up. That should have been a clue but we continued. He told us that the entire process from beginning to end, at the time we filed, would take about six months, despite the fact that their website stated a year. When our case was ready to be scheduled for an interview back in December, I told him the website showed their processing time to be a year from the date we filed; he told me to disregard since the USCIS “likes to put that up there so people don’t call every day to check their status”. It did take a year from the date we filed.
Back in the spring, my husband needed his Austrian passport updated with his fingerprints last spring so I mentioned to Russ that from what I read and understood on the Austrian consulate website, he would need to fly to the Austrian consulate in DC to be fingerprinted. He disagreed and told us he shouldn't need to since my husband’s fingerprints had been run through the FBI database; he would confirm and get back with me. During the two weeks waiting for any response from Russ, I contacted the Austrian consulate myself to confirm what I had read on their website. He was required to fly to DC to be fingerprinted and as I suspected, the fact that he had been fingerprinted in the FBI system had nothing to do with Austrian regulations for passport. When I finally heard from Russ, he told me he was still waiting for confirmation from the consulate and to hold off. I had no issues contacting them at all and obtaining confirmation so I let him know that I had already taken care of it and booked his flight.
Thankfully we chose to have all communication from USCIS sent to our address as well as to the law firm. Our second notice from USCIS was returned from the law firm. As I was concerned that the message telling us to update our address might delay further communication from USCIS, I called Russ back in June to inquire about our interview status. Russ told me that he had planned to go to the immigration office the following day to check the status of a few cases, including ours, and asked that I schedule a time later that week to call him back for the update. We agreed upon Friday morning that same week at a particular time. I called and left a voice mail on his cell as he requested and to this day he never returned my call or sent an email even acknowledging my question. I called a few weeks later and told the receptionist that he had specifically asked me to call him on his cell phone this time and that I had (and left a voicemail) but no call had been returned. She replied with “yeah, he isn’t the best at returning phone calls”.
I understand that we were not his only clients but blatantly disregarding voicemails and emails on a routine basis is completely unacceptable as clients. Emails were “lost” and several voicemails were not returned. We finally gave up on him. We couldn’t trust any of the information that he gave us was correct and he wouldn’t acknowledge any of our questions, anyway. Poor excuse for a legal professional and I use the term professional loosely as he certainly lacked professionalism in our case.
He allowed me to see that he is serious about the reputation of his firm and personally took care of my situation and they are currently handling my case. I would say after a rough start we are now making good progress. I understand that you cannot judge a whole business based on the actions of one person alone and Mr. Zendeh Del and his team has responded accordingly. Thanks for listening to my original complaint and rectifying the situation.