Awful service. Very rude, and over talked me the entire time.

I just spoke to a lady who are ghetto and rude. This is a law off and trying to handle business matters. I asked to speak to management or the attorney himself, and she got upset and disconnected the call. I will be filing back in court to get this matter resolved, due to the unprofessional response from this office..

Worst at customer service called Arlene 10 times and still she has not returned my call. The phone would ring one time and she would hang up.
Not to mention prior to this incident she had me on hold for like 20 minutes while taking a personal calls. Very unprofessional company. I do not see how they are still in business. I know other collection companies that do a better job not to mention she was swearing on the other line with someone else and I could hear her clear as day. smh where do they find these people.

THIS COMPANY IS COMPLETE FRAUD. THEY TRY TO COLLECT ON A DEBT THAT IS 11+ YRS OLD. THEY WILL COMMUNICATE WITH OTHER PEOPLE ABOUT YOUR DEBT (ILLEGAL). THEN GARNISH YOUR WAGES THAT IS NO LONGER VALID. STAFF AT THE OFFICE IS VERY RUDE AND UNPROFESSIONAL.

This company is unprofessional and the way the lady Arleen handles business is disgusting. Each time I would speak she would cut me off and hang up the phone. On the last call where she hung up I recorded the interaction with her refusing to let me speak to a manger. I will be contacting the better business bureau and filing a suit against the company for not giving me any information regarding my file.

Ford Trying to sue my husband again. The garnishment was completed and released by the court. But every year they keep trying. I keep sending them the released court papers ‍♀️

Haven't been able to get a hold of anyone for days at any time that I have tried. Haven't been provided with anything but a general phone number. No extensions or secondary numbers. No email.
So far based on what else I'm reading here on google's reviews I'm not looking forward to speaking with anyone at this agency considering the fact that I have no other form of getting a hold of anyone there.
Wasting my time on purpose is probably one of their most useful strategies.

Mean and Disrespectful

I really wish I could give this company 000000 stars no stars at all due to their lack of empathy and service. I reached out to them to make a settlement offer and ARLEEN had an attitude and specifically said all her bills are paid for well good for you ARLEEN :) That's what I am saying in my mind but she was totally un ethical and rude her attitude towards customers is very erratic and uncanny and she needs to be fired cause she is hanging up on customers and I don't think that it is fair she is also talking over customers and being very rude. If she did any homework on her job she should know she broke two laws 1 by telling me they are going to garnish my wages before a judgement is set fourth and 2. They have a different amount that is listed on my credit report and they can not charge interest on the contracted amount I know I am not the first that has said this and now I can not settle my debt since she hung up the phone on me and they wont answer the phone at the office of MACDOWELL AND ASSOCIATES so I will be reporting them to the BBB due to consumers that are actually trying to pay there debit should not be treated like this.

Be very aware, what you are told previous to working out arrangements and AFTER you pay are 2 different things. Arlene hung up on me and told me I could not speak to anyone else that could assist me. Our phone call was recorded on my end also so I know what I was told; record your calls with them!

VERY RUDE!! THEY FILED A GARNISHMENT ON ME FOR MY EX HUSBANDS DEBT! AND DID NOT EVEN TRY TO PURSUE HIM AND HE MAKES A LOT MORE MONEY THAN I DO!! I EVEN OFFERED TO GIVE THEM HIS INFORMATION AND THEY REFUSED TO REVERSE THE GARNISHMENT ON ME AND PUT IT ON HIM!!!!!! THE "ASSOCIATE" WAS NOT HELPFUL AT ALL AND BASICALLY HUNG UP ON ME!!

Schisters, beware. These leeches are trying to collect on something almost 10 years outside the statute of limitations. They file garnishments without due process being served even though they tell the courts they do.

Courteous, helpful, accurate, and very prompt service, thanks!