I called and asked about a bill. The lady couldn’t even tell me what my balance was. What kind of business is that??!! How can I finish paying you if I don’t know my balance??? Also, when you pay them, you get no receipt. It just says thanks for your payment. This place should shut all the way down!!!!!

I have paid this company during a medical bill for one year and now it turns out that I have the same account in collection with another company. This company is a fraud and has stolen my money.

There really should be an option to give negative stars. This place needs to be investigated. When you pay them, they give you a confirmation number. Weeks later they will mail you something saying you have paid. However. Months to a year after you pay they will keep it posted as a debt on your credit. They will not remove it unless you fax to them proof that you paid them. They do not keep records of who has paid. They will try to say you still owe the money. If you call them they will be nasty and tell you that you still owe them money unless you can provide from your bank that you did pay them. Tell your attorney before paying them.

Oh my! Very rude customer service by Arlene. I received a notification from the law office stating that I had an outstanding balance from Houston County Emergency Group LLC. I was asking questions for clarification from the secretary of the law firm, Arlene and she proceeded to berate me in an unprofessional manner. I was appalled and shocked by her tone and the manner in which she shamed me for asking clarifying questions. I would not recommend conducting business with this law firm. Very unprofessional.

Lol this people try to take money from me. For a bill that even exist.

very disrespectful don't care won't help

Rude!!! They call themselves a law firm!! I asked to speak to a supervisor and i was told no not right now!!! Maybe try tommorow!! Or maybe try calling back monday!!! As it is they take forever to answer thier calls!! Took me a week and a half to try to get a hold of someone. When i asked them to send bill to respnsible party they said No we dont do that as it is not in our practice!!! I was told we are not here to hepl the responsible party we are here to help the physicians get paid!!!. If there was an option to give a ZERO i would.

Mailed a check for an "unpaid medical bill" from over a year ago. They have not cashed it so I called to see why. First of all there was a busy signal! Who does not have voice mail? Then I tried 866 phone # and got a no longer in service msg. Email not working either.

I wish there was a negative star option!!!! The lady was absolutely rude, and as soon as I started asking questions then she immediately wanted to end the conversation!!!! There’s no way this could be a legit company. The letter is very poorly written, and from the customer service I received this must be a scam ! If you’re not talking about giving them money right away then the lady gets upset and feels like she can hang up. BEWARE OF THESE PEOPLE!!!!!!!

SN: If the wellstar doctor’s really use this service, then they need to outsource a better company, because no one will ever send their money to this terrible “company”

First and foremost this company is legit and most definitely not a scam they are not just a collection agency. They also have a billing department that processes the insurance claims and medical Bill's for the hospital I visited and are not a 3rd party collector, so do not listen to other reviews or it could really bite you in the long run. My advice is to resolve the matter asap because the longer it lingers the more complicated settling it becomes. Dee, a representative in the collections department, is amazing. Not only contacted my insurance company to resolve the matter but also talked to another collection agency when they some how purchased the settled debt 8 months later. She spent over half an hour on the phone with them explaining what happened why the debt was not owed, and why the sale of the debt was unauthorized. Truly amazing customer service.

Absolutely rude, extremely unprofessional and unbecoming staff.
And hang up on when you ask questions about the accounts that they handle.

Was on hold for 30 mins, nobody ever came to the phone. Apparently i have an outstanding medical bill but seems like a scam.

Veronica is so helpful and very nice. She helped me and had the best customer service.

Scam. First of all I've never been offered a "discount" on a debt. Second, I called the hospital they claimed to be representing and found no such reports were true. Not to mention the one notice I received was sent TWO YEARS after the supposed date. Do your research people, this place should be shut down.

There REALLY should be a negative star. The letter I got said we've discussed this before and this is my final notice to settle for a lower amount. Never talked with them before! I asked who I owe. That company has a disconnected phone and shows the "President " as Christopher Durham.....So this Emergency Medical Group I allegedly owe, which they told me to "Google" to check out alleged debt, is run by a Durham! The only available phone number for these alleged physicians goes back to this "law firm" collection company!! Everything Googled led back here never to the company I allegedly owe! There even was an address for the alleged company I owe, but it has a "permanently closed" location and no forwarding phone number! Scam!

Receiving phone calls from this place, when I call to find out what the problem is couldn't give me a straight answer.

Serious issues with this company. They send threatening letters asking for payment on behalf of their clients even though payment has been made.
They verify that, then re-send after a few months.

Scam they send me bill with $790 I told them I have no bill to pay prove it. Fake news

It was not a scam, but I was concerned it might be so I called my insurance company and the company that actually sent the bill which both confirmed I really do owe the money and I have to send it to the lawfirm. I'm 19 and didn't understand any of it, but apparently it was from the doctor. My parents recieved statements from the place that billed me but never told me, so they sent it to this company. I barely waited at all (less than a minute). She was very patient with me (Taylor) and explained to me I'm not in trouble and that I could make payments online. This is the company the medical company sends the debt too, so I mean its not a scam. I will be calling back to confirm everything.

DO NOT PAY THESE PEOPLE WITHOUT DOING YOUR RESEARCH!!!! I disputed a $790 collection for a bill that they sent me with ZERO information. After I disputed it, they mailed me back with proof of the bill WHICH DOES NOT EVEN EXIST!!! The account number was fake, I have gone back and fourth with the hospital, debt collectors, etc and no one can find proof of the supposed debt I owe. The debts that I DO owe make up less than half of what Durham and Durham are reuqesting. Further, neither the hospital, nor the debt collectors they work with even know who Durham and Durham are. This company is fradulent!!!! Do not give in to them!! Disgusting.

Scammers. Obvious reasons. Sent me a bill for $505. On the cheapest thin paper with the bottom page is blurred and obviously a copy.

No specific information except “Outstanding Medical incoive” repeatedly throughout the page.

I was told to contact Durham & Durham to deal with medical bills, but their phone was disconnected. Based on that and their BBB information, I'm fairly certain that they are not a legitimate firm of any sort.

This company keeps sending me mail with random people's names on it, never my own. Never opened one but they are either scammers or really bad at their jobs.

Apparently I owe $826 to a company that is closed down? Specifically "The Bortolazzo Group LLC". Never Visited them, this is a scam

total bs never got through waited 45 minutes no information as to who it was from fornanso called service april 2016 you would think a real debt collecter would have answered

Was not a scam...
They had an automated message call me about colleting some money, then sat on hold for about 30 minutes... (not too bad so far) then they told me they were calling about an emergency room visit from 2014 that was actually paid for so they went ahead and took me off the call list.

From my experience this is not a scam but just a very poorly operational business.

This isn't a company, it's a SCAM. I was sent a letter indicating that I owed an amount of $787 from an account that was almost a year overdue to a doctors office in a city I have literally never set foot in. I called this company, never got in touch with anyone. I just sat on hold forever. I then decided to call the doctors office that I supposedly owe money to. They couldn't find anything. I was transferred to 3 separate billing offices and NONE of those offices found an outstanding balance. It is, however, the hospital system that I have gone to in the past, just not in the city I live in. They found my legitimate account and, guess what, it's in good standing. I don't owe anyone anything. I of course, knew that. I was also told that this is NOT a company they use for debt collection. They have NO affiliation with this fake front of a company. The date that I supposedly had these services done I was NOT at the hospital. I haven't had insurance in over a year and have not had one SINGLE doctors visit since I lost insurance. TOTAL SCAM. I repeat, DO NOT MAIL THESE CROOKS A CHECK!

How in the world does anyone get in contact with this firm? Ridiculous how I waited nearly 35 minutes with no answer finely hanging up! Go to report this if there's no answer soon!!!

I have never experienced such long wait times for any service, company, etc to respond to people. They send a bill with no information as to what it is for and then when you try and call to inquire or make a payment, no live person will respond.

Horrible company, made a payment to durham and durham and it took almost a month for them to process the payment

Wait time on phone is horrible. This is my second day in a row trying to contact them. Then the message says that I am next in line and I have been on the phone waiting for over a hour.

Unbelievable hold times, you would think a collection agency would want to pick up the phone.

This is not an upset review. This review is based on the lack of professionalism of this company.

I had to call the office 4 times before I could through their IVR system. Each time I called and entered in the File Number I would get disconnected.

After the 4th attempt, I finally got transferred and waited on hold for 32 minutes before speaking to someone. That is a whole other topic in itself.

If you want to be in business, make sure your equipment works.

Now I have to wait and see what they send me. I requested a validation of the debt, but I'm sure I'm going to get something exported from their system and not what I requested.

Good Luck if you need to get in touch with this company.

This is not a review written by someone angry because of annoying calls from a credit company, this is actually the opposite. I attempted multiple times to contact this company after I found out they were holding my account. After waiting to speak to a representative for 30 minutes I was told that a letter would be sent to me indicating how much was due, etc. After a month I had yet to receive anything so I called back, the representative who was overseeing my case was on lunch.... okay..... can I get a call back. Evidently not. So I called again a week later, I literally waited on the phone for over an hour to the tune of, "Well in reality I'm on break.". LADY, I'm on break too and I have been waiting for over an hour on the phone, I literally had to call on another phone just to see if you were even there because no one was picking up. On top of that, the lady had the nerve to say that I lied about my settlement claim. It's unfortunate that companies think they can treat people this way. BBB here I come.

Complete Crooks, if you want to wait on the line for 30 minutes to be told incorrect information and shaken down this is your firm