I was referred by a family member to this firm to file bankruptcy. After the experience I had, I understand why! The members I worked with have all been both patient and informational through this process. They took the stress of filing away!
Review Left On 03/02/2020
Joanne Papp
Helpful taking care of my case explained all that I asked
Review Left On 03/02/2020
Amelia Nonya
Overwhelmed by credit card debt, and my hours being drastically cut at my 2 jobs I wasn’t able to survive. I did some research and spoke to a debt consolidation company. The debt consolidation company had monthly fees, plus other fees to start the process that would take a few years, and offered no legal reassurance. So I decided to ask a good friend who had filled chapter 7 bankruptsy about their experience and they said it was the best thing that they had ever done for themselves. The next day I googled searched law firms and they all seem to have nothing about the cost associated with bankruptcy. I finally found Hartley Law. Hartley Law clearly stated on their website the prices. Once I went to Hartley for my apt I knew I made the right decision. There was no pressure from the office to file, unlike the debt consolidation place who had been harrassing me, sending me text messages, and insults even though I hadn’t agreed to debt consolidation. The decisions to file bankruptcy was completely my own. The staff at Hartley Law walked me threw the process, and was patient with me during the whole thing. I strongly recommend this firm, they got the job done without any harrasment. I felt protected because I had an attorney backing me vs debt consolidation places who basically are just customer service reps attempting to negotiate your debt after you are six months behind, and charging you a lot of money in the meantime. I would recommend to anyone to choose bankruptcy vs debt consolidation.
I’m a single mother Of 6 children. I thought I was getting to the point where I was able to start saving my money from my job and begin to try to pay off my debts. then life happened for me where I absolutely hit close to rock bottom. I received my check one day learned that a had been garnished I will never forget that day in September of 2019. I was very sad because I didn’t know how I was going to support my family at this point and keep a roof over our heads. I immediately start searching for a bankruptcy attorney on google. I came across Hartley Law, I called the number set an appointment. When I went to my appointment in September of 2019 I explained my story to Richard then I spoke to Mark gave them all the proper paperwork that was requested and signed my documents within the next day my bankruptcy was filed with the courts and my paperwork was sent to me show I could show my employer so they can stop my garnishment then it was stopped. I made sure that I did everything thing I was told to do in a timely matter. Brittany is very awesome she if there was documents I couldn’t get access to se gave me resources to obtain the documents. Everyone in the office is very friendly , understanding and they get the job done in a very timely fashion. Hartley Law understands life happens and help you get your life back on track. I really didn’t understand how important credit was until I had to file chapter 7 bankruptcy. I thought I didn’t really know a lot about credit. I watched the credit counseling videos and know I figured out that I sunken very low and this was the best option for me at this point. I will not make the same mistakes before I filed bankruptcy. I have recommended a couple of people to Hartley Law and I will continue to refer everyone to them no matter what. If you don’t have the funds that day still go to your appointment because they might have payment option to help your situation. I just wanted to say thank you to all the Hartley Law staff and I appreciate y’all 100% for everything that was done for me to get my life back on track y’all are so amazing .
Review Left On 03/02/2020
Robyn Broyles
I am a paralegal at Hartley Markov Law. I've been working with this group for over 7 years I love it! I especially enjoy working with Bill Markov because he really cares about our clients and works hard to negotiate with creditors and the trustee on their behalf.
Review Left On 03/02/2020
Allen Kruse
My wife and I recently used Hartley Markov to file bankruptcy. They were quick, efficient and made sure we understood everything that was going on along the process. Couldn’t thank them enough for all of their help!
Review Left On 03/02/2020
paige carberry
I spent months debating if I wanted to file bankruptcy or not. I called multiple attorneys and finally decided to go with Hartley Markov Law to file my chapter 7 bankruptcy. They have been so much help through this process. Bill has helped me out more than I could ever ask for. He's been on top of keeping me updated and he always gets back to me the same day. I couldn't thank them enough for all they have done for me. I strongly reccomend going with them for your bankruptcy.
Review Left On 03/02/2020
Pam Lynn
We went for a consolation and this firm took the time to explain all our options. I believe they went over and above. I would recommend them highly.
Review Left On 03/02/2020
ron t paserillo
2 broke 2 be broke
Review Left On 03/02/2020
Margarita Reyes
Very helpful , they work fast
Review Left On 03/02/2020
Danny Baur
It’s time to start this review. I had to take a medical retirement which leaves me with zero money until SSDI takes over. In the meantime, I needed to claim bankruptcy. Being a former Marine, this is a dishonorable deed. But everyone at Hartley has made me feel OK with myself. The first part is getting everything for the bk, then it’s bk day. On bk day, I could only have 300 bucks to my name. Well, on Feb 1, my house flooded and Farmers was depositing money in my account to pay for repair. I never got rid of that money so fast. Getting to bk day, I had many little fires I had to put out, and Hartley was there the whole time. I have a bk number now, so I can rebuild my life and hopefully start my second half. So far I give 5 stars and recommend this company 100%.. They have gone over and above to make my life less stressful. I’ll be back and let y’all know what’s next in my bk life. Next week is the court date with my trustee. Rockin Robin at Hartley Law is a terrific person. She has called periodically to make sure I have all my eggs in the same basket. Still 5 stars and wish I could give them 10. 6/17/18... Well,tomorrow, Levi, the auctioneer is coming to take my most valuable possessions. Including my portable generator that I use only for emergency as I sleep with a bi-pap machine nightly. Everyone I talk to that has gone thru this is shocked that anything is being taken away as they say they were all forgiven. They say that’s what chapter 7 does, forgive. But I say I am here due to my own choice. Maybe if I would have went thru more pain, I might have made it till retirement. Maybe not.
Review Left On 03/02/2020
Space boldmars
I had the most pleasant experience with Robin, she kept me on my toes and made sure I was taken care of the whole way.... I'm so happy with the service and they've changed my life. I'm in the process of buying my 1st home thanks to the Hartley Law firm!!!!!!
Review Left On 03/02/2020
Jamie Cumbia
Very pleased with Hartley Law Center and their services. They took good care of us and resolved our issues quickly. Robin, the receptionist, is amazing, caring and puts you at ease, very easy to talk to. I recommend anyone to go see them if they are in need of help and relief. Life is sometimes tough and you have to swallow your pride and ask for help.
Review Left On 03/02/2020
nick lujan
WOULD NOT RECOMMEND I hired The Hartley Law Center to file bankruptcy awhile back ago. After the process was completed they had seem to miss some details that I just found out about. Tried calling them several times to get the matter resolved and still no call back. All they want is to get your money, and then forget about you. Find another attorney.
Review Left On 02/28/2020
Miss J M
If you are in need of the best BK lawyer you need to go see Hartley Markov Law. Hands down the best and this was not my first BK this was my second. I had a serious financial crisis and didn't have money like most lawyers want you to pay. This firm helped me file, I was able to use their loan program and I'm so happy that the loan is even helping me rebuild my credit. That was just getting started. The filing process and the entire process was just flawless. They have experienced attorneys and legal advisors guiding you every step of the way. Any email or phone call they were there in a heart beat. It's rare to find this service within a law firm. I'm a real person, single mom, and they created a fresh start for my future and my family. I encourage you to contact this firm. Definitely do your research because I did as well but I realized that H.M law provides the best from the rest! I hope my experience will help the next person reset their financial freedom and jump start a new chapter towards freedom again! Call Hartley's office now. The longer you think about calling them, the longer your creditor will harass you for money. Don't stress yourself anymore. It's okay to start over. Believe in yourself and don't let your bills control you anymore! Best of wishes to you. -JM.
Review Left On 02/26/2020
Tony Chacon
Enjoy the people there, most everything is inclusive
Review Left On 02/17/2020
Mrs. H2020
Hartley Markov Law took delicate care with my case, and ensured that I had the best outcome. They’re very thorough. I highly recommend them to anyone seeking to file. They are one of the best firms in the business.
Review Left On 02/17/2020
Natasha LongoriaMarr
Everyone was professional and really friendly. They explained everything and talked us through every step of the process. Thanks to them our garnishment stopped immediately.
Review Left On 02/10/2020
Lani Moe
I was referred to this law firm and i can truly say this is the best.They walk me through the whole process of filing my bankruptcy tell me what is going to take place, how look the process was going to take. I give this firm a 5 star for all services.
Review Left On 02/10/2020
Carla Brewer
I received the most professional and thorough service from this law firm. I had the most pleasant experiences with all of the staff. I especially want to recognize Adele Westbrooks. You were absolutely amazing.
Review Left On 12/02/2019
WERNER LOPEZ
When i came in i was greeted immediately. I thought i had to make an appointment but they were able to help me right away. We talked about my incident and all my questions were answered. One thing i really liked is that if i didn’t get something he was “dumb” it down for me to know exactly what was going on. I recommended 2 of my friends and both also agree that the service and time management was impecable. Thanks again!
Review Left On 11/02/2019
Trina H
Decided to file bankruptcy, and because of the reviews came here. I am so happy I did! Brittany the receptionist is prompt and a delightful young lady. Bill, my attorney is very prompt in returning my emails, and explains any questions I have thoroughly! Definitely an easier process than I expected it to be. So, glad I have this fresh start to getting my credit back on track. Thanks!
Review Left On 11/02/2019
Frank Bernal
Referred a friend of mine , awesome people to work with .
Review Left On 11/02/2019
Aarron588
I filed bankruptcy through them and they did an amazing job
Review Left On 10/02/2019
Jennifer Aguilar
We had a great experience from start to finish (which took about 90 days). Met with Jorge first and he was informative and friendly. Had Jenny at the initial hearing and she is the best!!! Then worked with Bill Markov and I can't say enough good things about him. I appreciated the honesty and forward approach. Left having my questions answered and knowing if I had any in the future they would be available to help. Highly recommend them!
Review Left On 10/02/2019
ken johnson
Kinda took us for a ride
Review Left On 09/02/2019
Jennifer Ray
I was with another law firm and i felt they gave wrong advice i ended up with a garnishment and i felt like the betrayed me i was at a loss at the end of my rope and i came across there web site let me tell you rob and bill and robyn and brittany were the best they helped me threw and threw and was able to stop the garnishment i have nothing but good things to say they are. A blessing if you need help and you feel like you have no where to go please call them they will help you and will walk threw all the steps with me i dont have enough words to express my gratitude thank you for my life back.
Review Left On 08/02/2019
Butterfly Lovey
I came in for a free consultation and met with George. He didn't introduce himself to me nor shake my hand after I extended it. Once back in his office I had to ask him his name and exactly what his position was. I felt that he was extremely rude and not informative at all. I asked to speak with someone else because he couldn't answer my questions. He brought in Bill who was very knowledgeable, introduced himself to me and shook my hand. I later decided not to go with them due to many reviews of being unresponsive which I could see that and I didn't want to be stuck with George.
Review Left On 05/02/2019
Michelle Roberts
If I could give a zero star I would. Where do I start!!!! The receptionist ROBIN is very unprofessional and has a nasty attitude. No communication whatsoever from anyone at law group. Trust me do not go here you will be highly disappointed.
Review Left On 04/02/2019
Gwen Evans
This office has helped me every step of the way through my bankruptcy. I went back & forth with filing but after consulting with my lawyer Bill at Hartley Law Office, the decision was much easier to make. they are very knowledgeable and professional. I would recommend this office to anyone looking to file. Bill was awesome!!
Review Left On 04/02/2019
Hector Loera
Hartley Markov Law will get the job done fast! They were their to help me and get out of the mess I was involved in with my debt. They were able to wipe all my debt and start fresh. I definetly recommend them!! They are there to help you out not like the other firms. Great job to Hartley Markov Law.
Review Left On 04/02/2019
Charles Blevins
Great lawyers, easy to work with and really care about helping you!!!
Review Left On 03/02/2018
Tiffani Davis
I was harassed by a business that's was include in my BK; post filing and shared this info with the Hartley Law Center. They immediately addressed this issue, and the company's violation of the law yielded me an unexpected settlement. I knew nothing about this law but the attorneys at The Hartley Law Center did. It pays to deal with those who are knowledgeable in their field. Hightly recommended!
Review Left On 03/02/2018
jeff stewart
Excellent, Matt Hartley and the team are true professionals and hold your hand throughout the daunting process. All my questions were answered and all my worries and concerns were met with compassion and reassurance. This is the first experience for me with BK and they took the embarrassment away from the situation. I finally have some breathing room as a single father of a 2 year old and I owe it all to The Hartley Law Center!!!!!!!
Review Left On 03/02/2018
Kimberly Curry
I hired "Hartley Law Center" to file my initial chapter 13 bankruptcy.The Hartley did an awesome job. They answered all of my questions and kept me in the loop through out the complete filling process. Four months into my bankruptcy plan I injured myself on the job and was unable to work. a As a result, I was unable to pay my trustee payments and my bankruptsy was dismissed. The Hartley Law office contacted me and gave me instructions and requested certain documents so could file to get my chapter 13 bankruptcy reinstated. And,they did! Again Rob Smith kept me informed through out the entire process.I honestly cant"t say enough "GOOD" about , Mat Hartley, Rob Smith, Ariel Motz, Robyn B, Jorge and Robin. They have and, continue to represent me well. JC
Review Left On 03/02/2018
Korte Cooper
Hi I'm a disabled Marine veteran and I'm very glad i used Matt Hartley's law firm for my chapter 7 Bankruptcy.......Matt is very very very good attorney and person and robin and roger and all of them are real super people.....so if I were to do it all over gain I would go directly with Matt hartley's law firm.........their also the best and very knowledgeable so for these reasons and more ethical reasons I know that this firm of law is best for me and others......all you need to do is follow through with what you want to know and ask for also and they are very helpful......I would rate them higher than 5 stars myself.......so make sure you ask questions for anything in life that you want to know because that's one of reasons why this law firm is also very good!!!!!!! Okay thank you Mr. Matt Hartley very much and all of you at law firm for everything........I highly say go to this law firm and go for it because there all so good at there work in law. Plus personalities all of it......
Review Left On 03/02/2018
emily ortega
Ripped off
Review Left On 03/02/2018
Shaquavia Hall
I'll be glad when this is over, not that helpful. 2 month update, still feel the same. One thing i do like is they get stuff done quickly. Still for someone who is filing bankruptcy for the first time i still would have liked to be able to ask more questions. Any questions i had was just kind of brushed off.
Review Left On 03/02/2018
R Doerfler
They took care of my bankruptcy & were very affordable.
Review Left On 03/02/2018
Abigail Soto
I have not yet completed my bankruptcy and have met the paralegals and Mr. Hartley himself all in the first visit. Their staff may be small but it's the friendliest, less judgmental, and helpful group of people I have ever met. They have a few different options to help you in a time of need. Highly recommended!
Review Left On 03/02/2018
Emily Ortega
Paid the bankruptcy fee of $1,500. Was told to wait for my pending car accident lawsuit to settle before filing. That was almost 2 year's ago. My case recently settled, I called Hartley and was told I had to start all over again and had to pay restart fee of $250! Stay away, if you give them money and change your mind they will not give you your money back even though they've not done any work on your cqse
Review Left On 03/02/2017
Robin Quaranta
I love working for Matt & Rob - They are the best! Its awesome being part of a team that always puts the client first.
Review Left On 03/02/2017
Luisa Chapman
Bankruptcy is one of the hardest decisions anyone can possibly have to make in their lives, but if you need to, this is a great place with a great staff
Review Left On 03/02/2017
Michele Claflin
Matt Hartley and his team are the best. I was so distraught making this decision and they are kind and compassionate and really helped me when I needed it most.
Review Left On 03/02/2017
lori grothaus
If your looking for an Attorney to help stop a garnishment in their tracks, these people in this office are THE BEST!!!!
Review Left On 03/02/2017
Lesly Park
There simply is not enough space provided to explain my experience with this firm. I wish I would have read all the one star ratings before paying them money. I will provide the back and forth responses regarding a refund and the fake charges created. I have contacted an attorney so I will wait before I share my experience. Be careful. Will return with additional info. Hopefully to save others.
Review Left On 03/02/2017
Ryan
Great law firm! Everybody in that office is amazing. Took the time to explain how everything works. Nice and courteous and makes sure the client comes first!!!!!!
Review Left On 03/02/2017
Nick Rodriguez
Highly recommend these guys! I was able to get a case number for my BK in a matter of hours and stopped a garnishment.
Review Left On 03/02/2017
Curtis Wood
They don't just do bankruptcy. I used them after I had done a bankruptcy to do some work on getting a few things removed that just weren't coming off. Gaby is very professional. I would recommend them.
Review Left On 03/02/2017
David Mungole
Great and helpful team. I spoke with Matt in person and he was quick in returning my call. Robyn was of gre at help as well.
Review Left On 03/02/2017
Jeannette Williams
It was a relief to deal with them I was so scared and nervous and they made me fill like everything is going to be just fine and it's not the end of the world. The entire office was pleasant and knowledgeable
Review Left On 03/02/2017
Skye Mackinder
I was discouraged from other law groups I spoke with and hartley law made me feel comfortable and that I understood the process after meeting with them. I would recommend hartley law to anyone needing assistance with a bankruptcy.
Review Left On 03/02/2017
Play Beezy
The absolute worst decision I could've made was allow these people to handle my case. They're nonchalant, have zero sense of urgency, & hard to get in contact with once the the contract is signed, which are all mechanisms they use to set you up for failure in order to maximize their income.
Review Left On 03/02/2017
Susan Q
I went to Hartley Law Center, initially, I was very impressed with them. It was a flat fee, they knew what they were talking about and were efficient. Then, everything went bad. The person I was working with told me to send e-mails to someone else. When I sent all my documents to that person they replied and said they didn't deal with that area. When I e-mailed them to the person I was supposed to be working with they never replied. It has been 5 months since hiring them and 3 months since I was ready to file and my case has still not been filed. (In all fairness; I was waiting for my tax returns and I was ready to file at the end of January and notified them approximately 02/04/16 that I was ready to file - with zero response).
When I called to tell them I had been waiting over a month to hear a response - they responded immediately - another positive. I read a review that stated the legal assist was rude. I don't know whom the review was discussing; however, the person who called me back - J.V. - was amazing. She was straight forward, efficient, fast and willing to make everything work properly for me.
However, I still continue to get contradicting information from each person I talk to. I was told initially one thing about the laws pertaining to my case, then I was told another; today I was told yet a third. I was told it was fine if I filed the day prior to my pay check because it would be safe and now I'm being told it will not be safe - so I have to delay filing, AGAIN, so I can pay my bills and not have my pay taken.
I have sent documents, over and over and over and over to multiple staff. Then I was told that they are not allowed to print the documents I sent via e-mail; I have to print and hand deliver every single thing that I have spent the last 5 months sending e-mail to their office in 3 days. Yep! I have 3 days to turn in documents I have submitted 4 times and was never told that I have to hand deliver them. They told me this ON THE DAY THEY ARE SUPPOSED TO BE FILING!!!
I was called and asked a bunch of questions on the phone when they were planning to file within 15 minutes (It's good to follow up with a client prior to filing - so that's positive) but I did not have the information without signing on to a 4 different on line systems to look up current information. I do not think it was proper to call and demand all these things within 15 minutes and tell me I have things I don't have (i.e. I was told I DO HAVE a retirement statement; although, the FACT is I have not received a retirement statement yet because I just started receiving retirement), I have to hand deliver things I was never told to hand deliver and when I tried to answer the person kept talking over me. The person was very rude, unprofessional and not willing to listen, understand or take any steps to make things right. Most people dealing with customer are there to serve the paying client but so far I have not received this type of service. There have been two people who have provided positive service, Matt Hartley and J.V.
Finally, I was planning to use the credit repair they offer because I want to recover as quickly as possible from the bankruptcy; however, I was told to pay $1.00 for a trial period of a program and they would pull my data, cancel it and let me know. Again, no response to my e-mail with the information requested. If they followed up with what they said they were going to do, I have not been notified. I have to cancel the trial period they requested me to sign up for because it has already almost reached the end of the period.
I know bankruptcy is a big business; millions of people are constantly filing. However, the service I have received has not been good and the two people who treated me with respect are not people who I directly worked with regularly. I think Matt is fabulous, knows what he is doing and the amount of work he has to put into his business is limitless. I would have liked better service, consistency and honestly I would have paid a higher rate for better service.
Review Left On 03/02/2017
Patrick Gilder
We hired the The Hartley Law Canter to handle our bankruptcy, and with me and my wife not having any experience in this field we leaned to Matt throughout the whole process. And just like the calming voice of a pilot during turbulence, Matt gave us confidence that helped us succeed during our lowest time. Thank you Matt.
Review Left On 03/02/2017
marlo marlo
HORRIBLE! DONT WASTE YOUR MONEY OR YOUR TIME. THEY CONTINUE TO TAKE MONEY AND WITH NO FOLLOW THROUGH OF THE BANKRUPTCY. THEY CHARGE YOU FOR EVEN A COPY OF YOUR CASE. UNREAL! THEY DONT RETURN PHONE CALLS AND YOU NEVER TALK TO THE ATTORNEY, ONLY LEGAL SECRETARY THAT IS BRUTAL AND RUDE. $1000 DOLLARS LATER, WE HAVE NO BANKRUPTCY AND HAVE TO REINSTATE IT.
Review Left On 03/02/2016
S Martin
Filing for Bankruptcy is a very scary and serious thing to go through. You basically have to put your faith in people you don't even know to handle your legal affairs. I am so thankful that I retained Matt Hartley and his team to handle my Bankruptcy. You would think that Matt Hartley would be behind the scenes but not the case at all. While initially at the Law Center completing my paperwork, He walked in and introduced himself and immediately made me feel safe and secure. Just knowing he was involved in my case was such a relief. Matt, along with his staff were always available to answer my questions whether telephone or email throughout the process. I felt safe knowing I had Matt and his team working on my behalf.
In the event you are considering Bankruptcy, I would highly recommend giving The Hartley Law Center a call first. Their prices are much more affordable and they do a great job!!!
Review Left On 03/02/2016
Tejano Videos
Beware of this Attorney Matthew Hartley. I hired him after an initial consultation and was told they could help me, $733.00 and 3 months later, no filings and refusing to refund the money. I had to hire a real attorney.
Now I'm having to dispute the $733.00 charge with my bank for non service. Also, filed a complaint with the AZ Bar Association, upon researching I found that Mr. Hartley (Hartley Law Center) was placed on probation for 6 months by the AZ Bar Association on June 12, 2015 for similar practices. All this is public record, please do your research before this guy takes your money!!!
Review Left On 03/02/2016
Scottsdale Medical
Attorney Matt Hartley and the team at Hartley Law Center helped me when when nobody else would. He filed my case and worked around my budget to stop my garnishment. I would highly recommend him to anybody considering bankruptcy.
Review Left On 03/02/2015
amber Jones
Crooks! Do not go there! harltey law center charged me 50 dollars for an amendment to surrender my vehicle during my bankruptcy. I paid for the amendment in october and was told i would be receiving a copy. by december i had never received my copy and was scared because i was told in october i had a short amount of time to do it. after they ignored my calls for a month they finally told me that they were getting to mine and that i do not need to call. which is a lie they never checked or they would have seen it was supposed to be done a couple months prior (my bk had been discharged already a month at this point). They finally admitted that it never did get done. they "forgot". I was then told i would get a refund on decemebr 30th. It is february 2nd and I have never received a refund for the paperwork they "forgot" to do. They are still ignoring my calls. also when i went to court for my case my lawyer was 5 minutes late and we almost didnt even make it into the hearing. a lawyer should always be on time and not forget to do what you paid them for. who knows what else theyve forgotten to do in peoples cases.. they never answer the exsisting client phone number. once they have their money they want nothing to do with you. Steer clear of this place!
Reviews
I had to take a medical retirement which leaves me with zero money until SSDI takes over. In the meantime, I needed to claim bankruptcy. Being a former Marine, this is a dishonorable deed. But everyone at Hartley has made me feel OK with myself.
The first part is getting everything for the bk, then it’s bk day. On bk day, I could only have 300 bucks to my name. Well, on Feb 1, my house flooded and Farmers was depositing money in my account to pay for repair. I never got rid of that money so fast. Getting to bk day, I had many little fires I had to put out, and Hartley was there the whole time. I have a bk number now, so I can rebuild my life and hopefully start my second half.
So far I give 5 stars and recommend this company 100%.. They have gone over and above to make my life less stressful.
I’ll be back and let y’all know what’s next in my bk life.
Next week is the court date with my trustee. Rockin Robin at Hartley Law is a terrific person. She has called periodically to make sure I have all my eggs in the same basket. Still 5 stars and wish I could give them 10.
6/17/18...
Well,tomorrow, Levi, the auctioneer is coming to take my most valuable possessions. Including my portable generator that I use only for emergency as I sleep with a bi-pap machine nightly. Everyone I talk to that has gone thru this is shocked that anything is being taken away as they say they were all forgiven. They say that’s what chapter 7 does, forgive. But I say I am here due to my own choice. Maybe if I would have went thru more pain, I might have made it till retirement. Maybe not.
I hired The Hartley Law Center to file bankruptcy awhile back ago. After the process was completed they had seem to miss some details that I just found out about. Tried calling them several times to get the matter resolved and still no call back. All they want is to get your money, and then forget about you. Find another attorney.
JC
2 month update, still feel the same. One thing i do like is they get stuff done quickly. Still for someone who is filing bankruptcy for the first time i still would have liked to be able to ask more questions. Any questions i had was just kind of brushed off.
When I called to tell them I had been waiting over a month to hear a response - they responded immediately - another positive. I read a review that stated the legal assist was rude. I don't know whom the review was discussing; however, the person who called me back - J.V. - was amazing. She was straight forward, efficient, fast and willing to make everything work properly for me.
However, I still continue to get contradicting information from each person I talk to. I was told initially one thing about the laws pertaining to my case, then I was told another; today I was told yet a third. I was told it was fine if I filed the day prior to my pay check because it would be safe and now I'm being told it will not be safe - so I have to delay filing, AGAIN, so I can pay my bills and not have my pay taken.
I have sent documents, over and over and over and over to multiple staff. Then I was told that they are not allowed to print the documents I sent via e-mail; I have to print and hand deliver every single thing that I have spent the last 5 months sending e-mail to their office in 3 days. Yep! I have 3 days to turn in documents I have submitted 4 times and was never told that I have to hand deliver them. They told me this ON THE DAY THEY ARE SUPPOSED TO BE FILING!!!
I was called and asked a bunch of questions on the phone when they were planning to file within 15 minutes (It's good to follow up with a client prior to filing - so that's positive) but I did not have the information without signing on to a 4 different on line systems to look up current information. I do not think it was proper to call and demand all these things within 15 minutes and tell me I have things I don't have (i.e. I was told I DO HAVE a retirement statement; although, the FACT is I have not received a retirement statement yet because I just started receiving retirement), I have to hand deliver things I was never told to hand deliver and when I tried to answer the person kept talking over me. The person was very rude, unprofessional and not willing to listen, understand or take any steps to make things right. Most people dealing with customer are there to serve the paying client but so far I have not received this type of service. There have been two people who have provided positive service, Matt Hartley and J.V.
Finally, I was planning to use the credit repair they offer because I want to recover as quickly as possible from the bankruptcy; however, I was told to pay $1.00 for a trial period of a program and they would pull my data, cancel it and let me know. Again, no response to my e-mail with the information requested. If they followed up with what they said they were going to do, I have not been notified. I have to cancel the trial period they requested me to sign up for because it has already almost reached the end of the period.
I know bankruptcy is a big business; millions of people are constantly filing. However, the service I have received has not been good and the two people who treated me with respect are not people who I directly worked with regularly. I think Matt is fabulous, knows what he is doing and the amount of work he has to put into his business is limitless. I would have liked better service, consistency and honestly I would have paid a higher rate for better service.
In the event you are considering Bankruptcy, I would highly recommend giving The Hartley Law Center a call first. Their prices are much more affordable and they do a great job!!!
Now I'm having to dispute the $733.00 charge with my bank for non service. Also, filed a complaint with the AZ Bar Association, upon researching I found that Mr. Hartley (Hartley Law Center) was placed on probation for 6 months by the AZ Bar Association on June 12, 2015 for similar practices. All this is public record, please do your research before this guy takes your money!!!